Front Desk Officer

Front Desk Officer at Stargrowth Management

We are seeking a Front Desk Representative to manage all receptionist and clerical duties at the main entrance. You will be the “face” of the company, ensuring that visitors have a positive first impression.

The ideal candidate will be approachable, attentive, and disciplined, with a strong customer-oriented attitude. You should be able to manage complaints and provide accurate information while maintaining a welcoming environment.

Responsibilities

• Maintain a tidy and presentable front desk with necessary materials (pens, forms, paper, etc.)
• Greet and welcome guests
• Address questions, concerns, and complaints
• Answer incoming calls and direct or take messages
• Receive, sort, and distribute letters and packages
• Prepare and manage outgoing mail (correspondence, parcels)
• Check, sort, and forward emails
• Monitor office supplies and place orders when necessary
• Keep records and files updated
• Monitor office expenses and costs
• Assist with other duties such as travel arrangements and scheduling

Job Requirements

• Proven experience as a front desk representative or similar role
• Familiarity with office machines (fax, printer, etc.)
• Basic knowledge of office management and bookkeeping
• Proficient in English (oral and written)
• Excellent MS Office skills (Excel, Word)
• Strong communication and interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and customer service orientation
• High School diploma (additional qualifications are a plus)